Head to head
JustCall vs ElevenLabs Agents
Written By Research Team
AI Outbound Calling
Fact Checked
All pricing verified against vendor documentation
Updated
Higher score
JustCall
A mature, fully-priced sales phone system that added a credible AI voice agent.
JustCall scores high for reasons that have nothing to do with AI hype: it publishes every seat price, and it holds the broadest certification set we found — SOC 2, HIPAA, ISO, PCI DSS, GDPR and CSA STAR. If your blocker is procurement rather than capability, this is the path of least resistance. The caveat matters though: its AI Voice Agent starts at $0.15/min, which is more expensive per minute than Bland, Retell or Vapi, and the core product is still a seat-based phone system.
ElevenLabs Agents
Best-in-class voice quality with the most predictable tier pricing — but low concurrency for campaigns.
ElevenLabs publishes a complete tier table from a free plan up to $990/mo, and $0.080/min is easy to reason about. Voice quality is the category benchmark. The problem for outbound specifically is concurrency: even the $990/mo Business tier allows only 40 concurrent calls, and exceeding your limit triggers burst pricing at double rate. For a serious outbound campaign that ceiling arrives fast.
Side by side
| Criterion | JustCall | ElevenLabs Agents |
|---|---|---|
| Overall score | 87/100 | 73/100 |
| Rank | #3 | #6 |
| Type | AI-assisted dialer | Autonomous AI agent |
| Pricing model | Published | Published |
| Headline cost | $29–$89 per user/mo billed annually; AI Voice Agent from $0.15/min | $0.080/min; plans from free to $990/mo Business |
| Concurrency | Seat-based; unlimited minutes on Business tier | 4 to 40 depending on tier — the lowest ceiling in this review |
| Free trial | 14-day free trial, no credit card | Free tier with 15 minutes and 4 concurrent calls |
| Certifications | SOC 2, HIPAA, ISO, PCI DSS, GDPR, CSA STAR Level One | BAAs for HIPAA customers (Enterprise) |
Score by criterion
| Criterion | Max | JustCall | ElevenLabs Agents |
|---|---|---|---|
| Pricing transparency | 20 | 19 | 18 |
| Outbound capability | 20 | 12 | 13 |
| Compliance & security | 20 | 20 | 10 |
| Integrations & extensibility | 15 | 14 | 11 |
| Time to first call | 15 | 15 | 15 |
| Scale & reliability | 10 | 7 | 6 |