Head to head
Vapi vs ElevenLabs Agents
Written By Research Team
AI Outbound Calling
Fact Checked
All pricing verified against vendor documentation
Updated
Higher score
Vapi
The cheapest published platform rate and the most developer-flexible — if you can live with the compliance gap.
At $0.05/min Vapi has the lowest published platform rate here, and bringing your own model keys can take model cost to zero. For engineering teams it is the most composable option. But read the compliance row carefully: the self-serve Build tier has no SOC 2, no SSO and no RBAC, HIPAA is a $2,000/mo add-on, zero data retention is another $1,000/mo, and call history is kept only 14 days. Those controls arrive on the annual Scale contract.
ElevenLabs Agents
Best-in-class voice quality with the most predictable tier pricing — but low concurrency for campaigns.
ElevenLabs publishes a complete tier table from a free plan up to $990/mo, and $0.080/min is easy to reason about. Voice quality is the category benchmark. The problem for outbound specifically is concurrency: even the $990/mo Business tier allows only 40 concurrent calls, and exceeding your limit triggers burst pricing at double rate. For a serious outbound campaign that ceiling arrives fast.
Side by side
| Criterion | Vapi | ElevenLabs Agents |
|---|---|---|
| Overall score | 76/100 | 73/100 |
| Rank | #5 | #6 |
| Type | Autonomous AI agent | Autonomous AI agent |
| Pricing model | Published | Published |
| Headline cost | $0.05/min on Build, plus model costs at cost (or $0 with your own keys) | $0.080/min; plans from free to $990/mo Business |
| Concurrency | 10 included, +$10/line/mo; custom on Scale | 4 to 40 depending on tier — the lowest ceiling in this review |
| Free trial | No stated trial credits; signup via dashboard | Free tier with 15 minutes and 4 concurrent calls |
| Certifications | SOC 2 (Scale tier only), HIPAA ($2,000/mo add-on), PCI (Scale), SSO & RBAC (Scale only) | BAAs for HIPAA customers (Enterprise) |
Score by criterion
| Criterion | Max | Vapi | ElevenLabs Agents |
|---|---|---|---|
| Pricing transparency | 20 | 15 | 18 |
| Outbound capability | 20 | 16 | 13 |
| Compliance & security | 20 | 12 | 10 |
| Integrations & extensibility | 15 | 14 | 11 |
| Time to first call | 15 | 11 | 15 |
| Scale & reliability | 10 | 8 | 6 |